Quote from Guido on April 8, 2020, 12:26

I did not see it but have received similar feedback. Working on it as we speak. Did you get the email to all beta testers? In there I ask for feedback to be emailed to me? Might have ended up in spam folder. Sender is ‘Scenic Beta’ (scenic@scenicappnewsletter.space)

Quote from wff on April 11, 2020, 00:30

Hello,

I am also experiencing this issue. It always works to begin with, but after a few minutes the voice just stops, both giving directions and speed warnings.

The workaround is to kill the app and when it restarts, resume, but that’s a pain when riding.

I was wondering whether it’s because I was using an enhanced voice from iOS (kate).  Will try the default (martha) on my next ride. Will also disable the speed warnings in case that is interfering.

I am new to the app and really like it. So hoping to get a resolution to the voice issue.

Br,

wff

Quote from Guido on April 11, 2020, 06:20

Hi Everyone,

just wanted to give you a quick update. So, there is currently a bug in the app that could cause voice instructions to stop playing after a while. This issue has top priority and I’m working with the Beta Testers to get this fixed as soon as possible. We are close to a fix and I’m hoping to release an update by next weekend. It’s all a bit slower currently because ‘going out for a test ride’ is not as easy these days, so bug fix cycles are longer.

Im keeping the support article on this subject up to date so best is to check there too: https://scenicapp.space/blog/knowledge-base/no-voice-guidance-instructions/

Apologies for this guys!!! Stay safe,

Guido

Quote from Sigop on April 18, 2020, 09:16

Preliminarily looks like 2.2.7 fixed the audio bug.

1.  Noticed that within 24 hours of your release of 2.2.7 the APP store did not show the need to download as an update.  Your notes pointed me to it.  Likely fixed and updating by now.
2. Tested this morning.  Well done.
   1. First a programmed route which I followed--audio directions stayed on all the way.
   2. Next, deviated from planned route.  Have auto recalculate set, not back to starting point.  It recalced and audio directions followed and provided through end of multiple re-routes.
   3. Finally, ran route with music on (Pandora) and changing directions while traveling.  Music diminished in volume, Scenic directions were given, and music returned to prior volume. All audio worked all the way through the ride.
3. I'd say FIXED.  Well done Guido.

Thank you.

Jim

 

Quote from Guido on April 18, 2020, 09:35

Great to hear. Thanks Jim!

Quote from drbarryc on April 26, 2020, 13:32

Hello,

I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.

Thank you

Quote from Guido on April 26, 2020, 13:38

Quote from drbarryc on April 26, 2020, 13:32

Hello,

I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.

Thank you

Could you post or send me (using email me button at bottom of support page) a screenshot of your Settings > Sound & Haptics settings? Then I'll have a detailed look. Thanks!

Quote from CB1100_Tom on April 26, 2020, 13:46

Hi,

I suppose the Problem is the old device, iPhone 6 . This device doesn‘t have IOS 13.x

it‘s not able to upgrade  to IOS 13.x

Greets

Tom

Quote from Guido on April 26, 2020, 13:48

It should just work with iOS12 too, but this helps for my analyses. I will take a further look at this in the coming week! What is your setting for 'Voice Output'? (Settings > Sounds & Haptics > Voice Output). ?