Bug: Voice guidance
Quote from Nezrahm on 28.03.2020, 06:28I'm wondering how widespread the voice guidance bugs are amongst the userbase? Personally I'm a long time user of the app and love it but ever since the new updated user interface the voice guidance seems spotty at best for me.
Currently am I running 2.2.6 (iOS 13.3.1, iPhone XS, premium forever) and the SOP for me using the app is generating random round trips and following those. The app though tends to just give the first voice cue and then gives up on voice all together.
Another annoyance linked to this is that you can't forcefully close the app and restart he trip to try and get the voice to work (because resuming trips doesn't work for the generated round trips). There are plenty of other apps running at the same time, most notably Spotify for music and often Waze for additional info/logging.
I'm wondering how widespread the voice guidance bugs are amongst the userbase? Personally I'm a long time user of the app and love it but ever since the new updated user interface the voice guidance seems spotty at best for me.
Currently am I running 2.2.6 (iOS 13.3.1, iPhone XS, premium forever) and the SOP for me using the app is generating random round trips and following those. The app though tends to just give the first voice cue and then gives up on voice all together.
Another annoyance linked to this is that you can't forcefully close the app and restart he trip to try and get the voice to work (because resuming trips doesn't work for the generated round trips). There are plenty of other apps running at the same time, most notably Spotify for music and often Waze for additional info/logging.
Quote from Guido on 28.03.2020, 06:55Good idea doing a poll. Whatever the outcome I will have another look at this. It should just work, always! Apologies for the inconvenience!
Good idea doing a poll. Whatever the outcome I will have another look at this. It should just work, always! Apologies for the inconvenience!
Quote from Guido on 28.03.2020, 08:03One follow up question @nezrahm
Just to double check. Did you experience this issue with version 2.2.6 still? I did a bug fix for voice in that update. See here: https://scenic.app/forum/topic/bug-music-in-the-background-low-volume.
One follow up question @nezrahm
Just to double check. Did you experience this issue with version 2.2.6 still? I did a bug fix for voice in that update. See here: https://scenic.app/forum/topic/bug-music-in-the-background-low-volume.
Quote from Nezrahm on 28.03.2020, 08:10Quote from Guido on March 28, 2020, 08:03Just to double check. Did you experience this issue with version 2.2.6 still? I did a bug fix for voice in that update. See here: https://scenic.app/forum/topic/bug-music-in-the-background-low-volume.
Yes, I should probably have mentioned that. I did a tour yesterday with 2.2.6 and still experienced the issue. Seeing the changelog had my hopes up before the trip but sadly no improvements on my end.
Quote from Guido on March 28, 2020, 08:03Just to double check. Did you experience this issue with version 2.2.6 still? I did a bug fix for voice in that update. See here: https://scenic.app/forum/topic/bug-music-in-the-background-low-volume.
Yes, I should probably have mentioned that. I did a tour yesterday with 2.2.6 and still experienced the issue. Seeing the changelog had my hopes up before the trip but sadly no improvements on my end.
Quote from Guido on 28.03.2020, 08:22Ok. Thanks 🙁. I’ll have another look
Ok. Thanks 🙁. I’ll have another look
Quote from CB1100_Tom on 06.04.2020, 07:12Hi Guido,
ich have the same issue too.
I updated to 2.26, have an iPhone 11 pro with the software 13.4. I reinstalled scenic several times, but still the voice guidance stops after three or four advises. Only the re-routing sound appears. No speed-warning, no turn advises.
I just wrote xou a mail about this behaviour.
The 'music-in-background-low-volume' issue is solved wir 2.26. I wanted to sell my Zumo 595 because I really like scenic, but I do need the guiding advises.
Thamks
Thomas
Hi Guido,
ich have the same issue too.
I updated to 2.26, have an iPhone 11 pro with the software 13.4. I reinstalled scenic several times, but still the voice guidance stops after three or four advises. Only the re-routing sound appears. No speed-warning, no turn advises.
I just wrote xou a mail about this behaviour.
The 'music-in-background-low-volume' issue is solved wir 2.26. I wanted to sell my Zumo 595 because I really like scenic, but I do need the guiding advises.
Thamks
Thomas
Quote from Guido on 06.04.2020, 10:24Quote from Tom_757 on April 6, 2020, 07:12Hi Guido,
ich have the same issue too.
I updated to 2.26, have an iPhone 11 pro with the software 13.4. I reinstalled scenic several times, but still the voice guidance stops after three or four advises. Only the re-routing sound appears. No speed-warning, no turn advises.
I just wrote xou a mail about this behaviour.
The 'music-in-background-low-volume' issue is solved wir 2.26. I wanted to sell my Zumo 595 because I really like scenic, but I do need the guiding advises.
Thamks
Thomas
Thanks Thomas. I'm aware of the problem and that 2.2.6 does not resolve it. Working on a fix as we speak. If you'd like to be a beta tester for this function please send me another email. Btw... installing and reinstalling the app won't help with this problem. It's a bug in the code unfortunately. It really needs an update for it to be fixed.
Quote from Tom_757 on April 6, 2020, 07:12Hi Guido,
ich have the same issue too.
I updated to 2.26, have an iPhone 11 pro with the software 13.4. I reinstalled scenic several times, but still the voice guidance stops after three or four advises. Only the re-routing sound appears. No speed-warning, no turn advises.
I just wrote xou a mail about this behaviour.
The 'music-in-background-low-volume' issue is solved wir 2.26. I wanted to sell my Zumo 595 because I really like scenic, but I do need the guiding advises.
Thamks
Thomas
Thanks Thomas. I'm aware of the problem and that 2.2.6 does not resolve it. Working on a fix as we speak. If you'd like to be a beta tester for this function please send me another email. Btw... installing and reinstalling the app won't help with this problem. It's a bug in the code unfortunately. It really needs an update for it to be fixed.
Quote from CB1100_Tom on 06.04.2020, 11:37Hi Guido,
thanks for the offer. I‘d be glad to be a Beta-tester for you.
😃
Hi Guido,
thanks for the offer. I‘d be glad to be a Beta-tester for you.
😃
Quote from dogboy on 08.04.2020, 12:19Hi, Guido. Not sure if you are getting my feedback through the TestFlight app. Version 2.2.7b2 has not corrected any of the audio issues for me. Volume still drops and does not come back, or sometimes the music will stop entirely. The only time the volume comes back up is if (1) my phone rings for a moment or (2) a recalculation cycle starts --- and even then, not always.
Hi, Guido. Not sure if you are getting my feedback through the TestFlight app. Version 2.2.7b2 has not corrected any of the audio issues for me. Volume still drops and does not come back, or sometimes the music will stop entirely. The only time the volume comes back up is if (1) my phone rings for a moment or (2) a recalculation cycle starts --- and even then, not always.
Quote from Guido on 08.04.2020, 12:26I did not see it but have received similar feedback. Working on it as we speak. Did you get the email to all beta testers? In there I ask for feedback to be emailed to me? Might have ended up in spam folder. Sender is ‘Scenic Beta’ (scenic@scenicappnewsletter.space)
I did not see it but have received similar feedback. Working on it as we speak. Did you get the email to all beta testers? In there I ask for feedback to be emailed to me? Might have ended up in spam folder. Sender is ‘Scenic Beta’ (scenic@scenicappnewsletter.space)
Quote from wff on 11.04.2020, 00:30Hello,
I am also experiencing this issue. It always works to begin with, but after a few minutes the voice just stops, both giving directions and speed warnings.
The workaround is to kill the app and when it restarts, resume, but that’s a pain when riding.
I was wondering whether it’s because I was using an enhanced voice from iOS (kate). Will try the default (martha) on my next ride. Will also disable the speed warnings in case that is interfering.
I am new to the app and really like it. So hoping to get a resolution to the voice issue.
Br,
wff
Hello,
I am also experiencing this issue. It always works to begin with, but after a few minutes the voice just stops, both giving directions and speed warnings.
The workaround is to kill the app and when it restarts, resume, but that’s a pain when riding.
I was wondering whether it’s because I was using an enhanced voice from iOS (kate). Will try the default (martha) on my next ride. Will also disable the speed warnings in case that is interfering.
I am new to the app and really like it. So hoping to get a resolution to the voice issue.
Br,
wff
Quote from Guido on 11.04.2020, 06:20Hi Everyone,
just wanted to give you a quick update. So, there is currently a bug in the app that could cause voice instructions to stop playing after a while. This issue has top priority and I’m working with the Beta Testers to get this fixed as soon as possible. We are close to a fix and I’m hoping to release an update by next weekend. It’s all a bit slower currently because ‘going out for a test ride’ is not as easy these days, so bug fix cycles are longer.
Im keeping the support article on this subject up to date so best is to check there too: https://scenic.app/knowledge-base/no-voice-guidance-instructions/
Apologies for this guys!!! Stay safe,
Guido
Hi Everyone,
just wanted to give you a quick update. So, there is currently a bug in the app that could cause voice instructions to stop playing after a while. This issue has top priority and I’m working with the Beta Testers to get this fixed as soon as possible. We are close to a fix and I’m hoping to release an update by next weekend. It’s all a bit slower currently because ‘going out for a test ride’ is not as easy these days, so bug fix cycles are longer.
Im keeping the support article on this subject up to date so best is to check there too: https://scenic.app/knowledge-base/no-voice-guidance-instructions/
Apologies for this guys!!! Stay safe,
Guido
Quote from Sigop on 18.04.2020, 09:16Preliminarily looks like 2.2.7 fixed the audio bug.
- Noticed that within 24 hours of your release of 2.2.7 the APP store did not show the need to download as an update. Your notes pointed me to it. Likely fixed and updating by now.
- Tested this morning. Well done.
- First a programmed route which I followed--audio directions stayed on all the way.
- Next, deviated from planned route. Have auto recalculate set, not back to starting point. It recalced and audio directions followed and provided through end of multiple re-routes.
- Finally, ran route with music on (Pandora) and changing directions while traveling. Music diminished in volume, Scenic directions were given, and music returned to prior volume. All audio worked all the way through the ride.
- I'd say FIXED. Well done Guido.
Thank you.
Jim
Preliminarily looks like 2.2.7 fixed the audio bug.
- Noticed that within 24 hours of your release of 2.2.7 the APP store did not show the need to download as an update. Your notes pointed me to it. Likely fixed and updating by now.
- Tested this morning. Well done.
- First a programmed route which I followed--audio directions stayed on all the way.
- Next, deviated from planned route. Have auto recalculate set, not back to starting point. It recalced and audio directions followed and provided through end of multiple re-routes.
- Finally, ran route with music on (Pandora) and changing directions while traveling. Music diminished in volume, Scenic directions were given, and music returned to prior volume. All audio worked all the way through the ride.
- I'd say FIXED. Well done Guido.
Thank you.
Jim
Quote from Guido on 18.04.2020, 09:35Great to hear. Thanks Jim!
Great to hear. Thanks Jim!
Quote from drbarryc on 26.04.2020, 13:32Hello,
I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.
Thank you
Hello,
I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.
Thank you
Quote from Guido on 26.04.2020, 13:38Quote from drbarryc on April 26, 2020, 13:32Hello,
I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.
Thank you
Could you post or send me (using email me button at bottom of support page) a screenshot of your Settings > Sound & Haptics settings? Then I'll have a detailed look. Thanks!
Quote from drbarryc on April 26, 2020, 13:32Hello,
I just downloaded the Scenic app and running 2.2.7 and used it for the first time. After the first few voice guidance directions it stopped working. this occurred throughout the riding day. Is seemed to cut out after I was using intercom and when switching music stations. I was hands free using my Cardo Freecom 4 unit. I am set on device default. Using a iphone 6.
Thank you
Could you post or send me (using email me button at bottom of support page) a screenshot of your Settings > Sound & Haptics settings? Then I'll have a detailed look. Thanks!
Quote from CB1100_Tom on 26.04.2020, 13:46Hi,
I suppose the Problem is the old device, iPhone 6 . This device doesn‘t have IOS 13.x
it‘s not able to upgrade to IOS 13.x
Greets
Tom
Hi,
I suppose the Problem is the old device, iPhone 6 . This device doesn‘t have IOS 13.x
it‘s not able to upgrade to IOS 13.x
Greets
Tom
Quote from Guido on 26.04.2020, 13:48It should just work with iOS12 too, but this helps for my analyses. I will take a further look at this in the coming week! What is your setting for 'Voice Output'? (Settings > Sounds & Haptics > Voice Output). ?
It should just work with iOS12 too, but this helps for my analyses. I will take a further look at this in the coming week! What is your setting for 'Voice Output'? (Settings > Sounds & Haptics > Voice Output). ?