Quote from tragicallynuts on 16.05.2020, 11:06

Just emailed you if you want to read what I may have found

Quote from CB1100_Tom on 16.05.2020, 12:14

Guido,

could the enhanced voice Ava have something to do with the problem of tragicullynuts?

i know that enhanced or individual voices sometimes cause problems. I had that with riser.

cheers

Thomas

Quote from Guido on 16.05.2020, 12:51

Quote from Tom_757 on May 16, 2020, 12:14

Guido,

could the enhanced voice Ava have something to do with the problem of tragicullynuts?

i know that enhanced or individual voices sometimes cause problems. I had that with riser.

cheers

Thomas

Could be, but I honestly doubt it. It's also not to do with being premium or not (I think that might have been a coincidence. I could not reproduce that at least. I got voice no matter I was premium or I was using a credit.

@tragicallynuts... have you tried all things mentioned in the link I posted earlier? (changing voice is one of them)

Quote from tragicallynuts on 16.05.2020, 13:02

Yes. I tried everything.   I’ll take a short trip tomorrow and test if the voice remains or any other issues pop up. I’m thinking it’s all good now

Quote from LePaon on 21.05.2020, 11:17

After having this problem too the last 3 rides i decided to register on the forum.

App 2.2.8, recalculate route, sound via earphones. After disabeling and enabeling voice the voice is back but not today after the second time.

Quote from LePaon on 31.05.2020, 14:01

After a short stop in “Vlimmeren” voice for navigation stopped but when speeding the warning voice worked. After disabling and enabling the navigation voice was back but not for long. Taking a few other roads for taking a shortcut there was no more guidance only warning when speeding.

Phone locked, back to previous waypoint.

Everything worked fine until the stop, after that it was over.https://scenicapp.space/ride/vVGjlJHL

Quote from Guido on 31.05.2020, 14:12

Hi @lepaon,

Could you tell me a bit more about your setup? Hopefully that will help me solve this problem. Specifically...

1. Could you send a screenshot of your Sound & Haptics settings?
2. Are you using a com set or bluetooth headphones or cabled headphones? If so, which one?
3. Are you using Scenic in foreground or background?
4. Are you premium, or are you paying with credit each time to get voice guidance?
5. Did you manually pause the trip at the stop (used te pause button)? Or was it auto-paused?
6. Did you go inside during the stop? Did you leave Scenic running?

Sorry for all the questions. I've already made some changes to voice for the upcoming update, but want to make sure I've covered all scenarios now.

Best regards,

Guido

Quote from LePaon on 31.05.2020, 14:23

1 foto 1

2 cabled headphones. Apple earbuds lightning connection this time. Previous 3,5mm jack

3 background this time. Screen locked until starting after stop to look what direction to start.

4 credits

5 auto pause

6 no and yes. It was near a graveyard but being a adult i’m sure it doesn’t have an impact 🙂 ,scenic during te stop still in the background.

foto 2 setup for navigation and registration.

intended route:
https://scenicapp.space/route/mbJJjavl

Quote from Guido on 31.05.2020, 14:27

@lepaon One more question...does Scenic have 'Always' location access?

Quote from LePaon on 31.05.2020, 14:34

Quote from Guido on May 31, 2020, 14:27

@lepaon One more question...does Scenic have 'Always' location access?

Yes it does. After returning home i’ve got a warning on my Iphone screen telling me Scenic was using my location in the background the last 3 days. I confirmed that i still want it on always, so i’m sure.

Quote from Guido on 31.05.2020, 14:36

Perfect... I'll start investigating. btw... that message is misleading. It's an iOS standard message. Scenic only uses location in the background if you are in a navigtion/tracking session.

Quote from tragicallynuts on 02.06.2020, 10:16

Glad to hear about that IOS messaged. Had me worried

Quote from dnlgrhm on 10.06.2020, 06:49

Similar problems with Scenic 2.2.6 on an iPhone 8 with iOS 13.4.1. Traveling though the downtown area of Sanford NC last weekend heading toward Pinehurst, the displayed route correctly showed straight ahead for at least 1/2 mile but the voice instructions said turn left, then turn right, then left, then right - all while I was going straight along the correct and displayed route. Another rider, also using Scenic with the same route experienced exactly the same problem. Total disconnect between the displayed route and the voice instructions.

Quote from Guido on 10.06.2020, 14:33

Meanwhile we have arrived at Scenic version 2.2.9 so I think any voice/sound problems should mostly be resolved now.

Quote from dnlgrhm on June 10, 2020, 06:49

Similar problems with Scenic 2.2.6 on an iPhone 8 with iOS 13.4.1. Traveling though the downtown area of Sanford NC last weekend heading toward Pinehurst, the displayed route correctly showed straight ahead for at least 1/2 mile but the voice instructions said turn left, then turn right, then left, then right - all while I was going straight along the correct and displayed route. Another rider, also using Scenic with the same route experienced exactly the same problem. Total disconnect between the displayed route and the voice instructions.

This actually sounds like it could me more of a mapping issue than a sound issue though. I'd be happy to take a look if you could share the link to the route with me. (use share button above map preview)

Quote from LePaon on 30.06.2020, 08:23

1. 2017 iphone SE, version 2.3.0 halfway after pulling te phone out of my jacket it went to edit mode. Returned to “Guide mode”

Locked the phone started and no more spoken directions. Pulled the phone out again, selected “Hervat rit”, redeemed 1 extra token and still no spoken directions.
Warnings about speed came trough and 2 odd times spoken directions.

next time i’ll try not to touch te phone when pausing.

Quote from Guido on 30.06.2020, 09:47

Quote from LePaon on June 30, 2020, 08:23

1. 2017 iphone SE, version 2.3.0 halfway after pulling te phone out of my jacket it went to edit mode. Returned to “Guide mode”

Locked the phone started and no more spoken directions. Pulled the phone out again, selected “Hervat rit”, redeemed 1 extra token and still no spoken directions.
Warnings about speed came trough and 2 odd times spoken directions.

next time i’ll try not to touch te phone when pausing.

Indeed Scenic does not give voice instructions when the ride is paused, nor when it's in edit mode. I also recommend that Scenic has 'Always' location access. In that case it won't matter if you accidentally leave the ride paused. It will auto-resume once movement is detected.

If you had to choose "Hervat Rit" and pay an additional credit (is that what you mean with redeem 1 extra token?) then it means the app crashed while your phone was in your pocket, which is more serious. That should not happen. I'll take a look at the crash reports for that. In any case I have given you some additional credits to compensate for any lost credits because of this.

Quote from LePaon on 30.06.2020, 11:33

Scenic was on always on mode. I’ve just checked and saw that edit mode commes on just by touching the screen, thats easy but also easy to set it in editmode without meaning to.
Next ride will be with a newer iphone (2020) to rule out calculating capacity. I hope soon butt the forecast in the low countries isn’t good the following days.

I didn’t want to use “Pay” because i got these credits for free 😁

Quote from LePaon on 01.09.2020, 11:28

The problem seems to be solved, thx Guido.