Quote from Guido on April 19, 2020, 17:07

Hi Rob,

Yesterday version 2.2.7 was released which was supposed to resolve this.... or so are thought. Are you sure you were running 2.2.7 at that time? (It was released Saturday morning (Central Time)). If it was please could you send me a screenshot of your Sounds & Haptics settings? Best is through email (at bottom of support page).

Cheers,
Guido

Quote from Rob80x on April 19, 2020, 17:30

Ot appears that I am on the latest version.

Quote from Rob80x on April 19, 2020, 17:31

Here’s the sounds tab

Quote from Guido on April 19, 2020, 19:53

Quote from Rob80x on April 19, 2020, 17:30

Ot appears that I am on the latest version.

Well, you are now, but the question is were you on 2.2.7 when you did the ride?  Could it be that the app auto updated to 2.2.7 between your ride and the moment you made this screenshot?

Apple approved 2.2.7 on Friday 2:30 PM Central Time, and it usually takes a few hours for them to push it to the App Store after that. After the push to the App Store, anyone downloading the app for the first time and anyone going to the App Store and manually updating, will get 2.2.7.

HOWEVER, auto-app-updates are not immediate to all people who have the app. It’s spread over 24-48 hours and also depends on the setting that users set (is auto-update enabled and on WiFi only)?

Its not that I don’t believe you, just want to make sure that you were not running 2.2.6 and thus experienced the bug that I already fixed in 2.2.7. If you are sure about when you downloaded the app please let me know, but if there is a gray area there, perhaps it’s better to see if you still have this problem on your next ride, because I did not receive any other feedback regarding this for version 2.2.7 (yet???)

Quote from tragicallynuts on May 12, 2020, 09:19

Update to this issue.  Now running 2.2.8 and when app speaks volume goes down but I have to turn it back up manually after each time.

Quote from Guido on May 12, 2020, 09:28

Could you try following:

- Start a ride

- Open Nav menu

- Use volume buttons in nav menu (without playing music) to turn up voice volume (a test countdown voice will sounds and it will ask you to use hardware buttons to adjust volume while test sound plays.

Quote from tragicallynuts on May 13, 2020, 11:09

Haven’t made the leap yet to buy. I have credits for the voice but it doesnt work.  Just hear the clicking noise when I press the volume up.

Quote from Guido on May 13, 2020, 11:44

Quote from tragicallynuts on May 13, 2020, 11:09

Haven’t made the leap yet to buy. I have credits for the voice but it doesnt work.  Just hear the clicking noise when I press the volume up.

OK. I have not received other feedback regarding sound issues since version 2.2.8, so for now I'm assuming it has to be something with your settings or setup. If below steps don't work I'll of course look further...

First, could you double-check all the things here (ignore the premium one as you're using credits): https://scenicapp.space/blog/knowledge-base/no-voice-guidance-instructions/
and here: https://scenicapp.space/blog/knowledge-base/low-voice-volume/

If none of this solves it, could you please leave a message here or send me a direct email (through 'email me' button at bottom of support page) with:
- Screenshot of your Sound & Haptics Settings
- The brand and model of your com set
- Any other information you can think of that could make a difference (does this also happen if not connected to com set, how is your com set / radio connected to your iPhone, etc.)

Quote from David_G on May 26, 2021, 10:34

I discovered a very similar problem in the past few rides using an iPhone6s running iOS14.5.1 and Scenic 2.3.8

Music is playing on normal volume until a Scenic Announcement is played. Then the music volume goes down a bit and so does the Scenic Announcement-volume! After the announcement is finished, music comes back to normal volume.

So during an announcement, I hear music and the Scenic announcement on the same lowered volume which hardly makes the announcement understandable.

If I pause the music myself, I can hear the Scenic announcements with the normal sound level, so everything fine there.
Turning the voice volume to max. (130%) seams to solve the Problemas long as I am listening to music but the voice-tone does not sound nice with this setting and as soon as I stop the music, the voice volume is too loud.

This is when using a Cardo Packtalk Bold as a Bluetooth-Headset

edit: Oh and I already cranked up the volume to the Max using the volume buttons in Scenic without having the music playing. That didn't help unfortunately