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Cannot Download Map on iOS
Quote from CasaSS230 on June 12, 2020, 03:45I have just installed Scenic on iOS iPhone and have used some of my new user credit to purchase the UK map. However, when I click to download the map, it briefly attempts to download, but then immediately stops. All attempts have failed, even after restarting the phone. The map just shows as available to download but not started.
I have just installed Scenic on iOS iPhone and have used some of my new user credit to purchase the UK map. However, when I click to download the map, it briefly attempts to download, but then immediately stops. All attempts have failed, even after restarting the phone. The map just shows as available to download but not started.
Quote from Guido on June 12, 2020, 05:58Sorry about that. There was a problem on the server. Could you give it another try please?
Sorry about that. There was a problem on the server. Could you give it another try please?
Quote from CasaSS230 on June 12, 2020, 05:59Thanks Guido. It is working now.
Thanks Guido. It is working now.
Quote from kurvenfetischist on July 9, 2020, 06:52Same with my new account since yesterday. Scenic V1.75 installed on IPhone5 to be used for navigation only, download stops continously after 5.7MB
Same with my new account since yesterday. Scenic V1.75 installed on IPhone5 to be used for navigation only, download stops continously after 5.7MB
Quote from Guido on July 9, 2020, 09:08Quote from kurvenfetischist on July 9, 2020, 06:52Same with my new account since yesterday. Scenic V1.75 installed on IPhone5 to be used for navigation only, download stops continously after 5.7MB
Sorry... I have checked everything on the server (server logs, server performance, CPU usage, network traffic, etc.) Everything seems fine and server has enough breathing room. The only thing I can advice you is to keep trying at this moment. (Assuming you already tried moving close to router, disabling any VPN's etc.).
On another note, version 1.75 is a relatively old version. It's the last version that runs on iOS10 & iOS11. It also uses a relatively old map version (2018) and can't be updated to newer map versions.
Next Scenic versions only run on iOS12 and up. I realise your iPhone5 can't run iOS12, but please keep in mind that Scenic 1 runs on a different database than Scenic 2 which means your data won't sync between Scenic 1 and Scenic 2. Only at initial migration (the first time your log in to Scenic 2) your data is migrated. After that Scenic 1 and Scenic 2 are basically two different apps. In other words, rides/trips you record with Scenic 1 won't show in Scenic 2 and routes you create with Scenic 2 won't show in Scenic 1, even if they use the same Scenic account.
Quote from kurvenfetischist on July 9, 2020, 06:52Same with my new account since yesterday. Scenic V1.75 installed on IPhone5 to be used for navigation only, download stops continously after 5.7MB
Sorry... I have checked everything on the server (server logs, server performance, CPU usage, network traffic, etc.) Everything seems fine and server has enough breathing room. The only thing I can advice you is to keep trying at this moment. (Assuming you already tried moving close to router, disabling any VPN's etc.).
On another note, version 1.75 is a relatively old version. It's the last version that runs on iOS10 & iOS11. It also uses a relatively old map version (2018) and can't be updated to newer map versions.
Next Scenic versions only run on iOS12 and up. I realise your iPhone5 can't run iOS12, but please keep in mind that Scenic 1 runs on a different database than Scenic 2 which means your data won't sync between Scenic 1 and Scenic 2. Only at initial migration (the first time your log in to Scenic 2) your data is migrated. After that Scenic 1 and Scenic 2 are basically two different apps. In other words, rides/trips you record with Scenic 1 won't show in Scenic 2 and routes you create with Scenic 2 won't show in Scenic 1, even if they use the same Scenic account.
