Logged into app on iPhone, lost all routes
Quote from TNRider on 29.03.2020, 08:52I logged into my app on my iPhone. Evidently I had been using it for a long time (over a year?) without logging in. As soon as I logged in 36+ painstakingly created routes disappeared. How do I get them back?
I tried logging out and reopening the app. Then it just shows 0 routes.
I logged into my app on my iPhone. Evidently I had been using it for a long time (over a year?) without logging in. As soon as I logged in 36+ painstakingly created routes disappeared. How do I get them back?
I tried logging out and reopening the app. Then it just shows 0 routes.
Quote from Guido on 29.03.2020, 09:01@tnrider Sounds like they were created with an anonymous account. When you login the data of anonymous account is removed and replaced with the data of the account you are logging in with.
I’ll need to manually go into the database and change the creator of those routes. Could you send me an email with:
- The nickname of your account
- A name of one or more of the routes (so I can find that anonymous account in the database)
you can email me through support page, all the way at the bottom.
@tnrider Sounds like they were created with an anonymous account. When you login the data of anonymous account is removed and replaced with the data of the account you are logging in with.
I’ll need to manually go into the database and change the creator of those routes. Could you send me an email with:
- The nickname of your account
- A name of one or more of the routes (so I can find that anonymous account in the database)
you can email me through support page, all the way at the bottom.
